Q: What Does "On Hold" Mean?

A: When an order is placed on hold, it means there are additional checks or verifications needed before your order can proceed. This process is implemented to ensure the security and reliability of all transactions within GameBoost.

Q: How long will it take for my order to be approved?

A: Most orders are approved within a few moments. However, if further verification is needed, such as ID or payment confirmation, the process may take slightly longer.

Q: Will I need to submit any documents?

A: In some cases, you may be required to complete a KYC (Know Your Customer) verification by submitting an ID and payment proof. If this is necessary, you will receive clear instructions via email and on your dashboard and be in constant contact with our support team who will guide you.

Q: Where can I find instructions if my order is on hold?

A: If your order requires additional verification, all necessary instructions will be sent to your email and displayed on your GameBoost dashboard.

Q: What should I do if my order is still on hold?

A: If your order has been on hold for an extended period and you haven’t received instructions, please check your email (including spam/junk folders) and contact us immediately via live chat or discord ticket!

What to Expect Next?

Email Notification: If further action is required from you, such as additional verification, we will send an email to the email address associated with your GameBoost account. Make sure to check your inbox (and spam folder) for any updates.

We’re Here to Help At GameBoost, we’re committed to providing a smooth and secure experience for all our customers.

Thank you for your patience and understanding during this time. We will work to resolve all on-hold payments as quickly as possible once the holidays are over.