Customer Feedback & Ratings
Written By Bella
Last updated 4 months ago
Customer feedback is a core part of your success on GameBoost. Ratings help build your reputation, boost your search visibility, and influence buyer trust. Here’s everything sellers need to know.
How Does Feedback Work?
After a buyer receives their order (or it auto-completes after 24 hours), they can leave a rating and comment on the transaction.
Feedback Type | What It Means |
✅ Positive (Upvote) | Buyer is satisfied and had no issues. |
❌ Negative (Downvote) | Buyer experienced a problem or poor service. |
How Can I Influence Good Ratings?
✅ Do | ❌ Don't |
Deliver orders on time | Delay delivery without communication |
Respond to customer messages promptly | Ignore messages or be slow to respond |
Be polite and helpful | Use aggressive, unprofessional language |
Solve issues quickly | Leave problems unresolved |
Politely ask for review updates if resolved | Pressure or bribe buyers to change reviews |
⚠️ Violating the review policy may result in penalties, listing removal, or suspension.
Can Buyers Edit Their Feedback?
Yes — buyers can edit their rating once. If they’ve already used their one edit, they’ll need to request a change via our support team.
You may politely ask a buyer to update their review if you've resolved an issue — but never threaten, pressure, or bargain for a better review.
✨ Tip: You can use chat auto-translations when assisting customers!
Forbidden Behavior Regarding Reviews
❌ Saying a customer won’t get the product/refund unless they update their review
❌ Offering free items or discounts in exchange for a rating change
❌ Arguing aggressively about a rating in the order chat
❌ Creating fake orders to boost your feedback
What If a Review Is Unfair or False?
If you believe a review violates GameBoost policies or is factually incorrect, you can open a "Rating Issue" ticket.
Review Outcome | Can Be Changed Again? |
Buyer changes review | Once |
Admin removes review | Cannot be re-posted |
💡 Tips to Build a Strong Feedback Profile
Focus on communication and speed
Use clear and accurate listings (no misleading info)
Always provide working, safe, and correctly described accounts
List your availability in your product descriptions
Ask politely for positive feedback when the order goes smoothly
🗨️ Buyers are not obligated to leave a review, and they are never required to leave a positive one.
Most customers will leave good feedback only when the service exceeds their expectations.
If you need help with a specific review or want guidance on managing feedback, open a support ticket or reach out via our Discord.