Order Issues

If you experience any issues with your order on GameBoost, there are several ways to get assistance quickly and effectively.

1. Contact the Seller Directly

Most problems can be resolved by communicating directly with the seller through the order chat. Since they are providing the service or item, they usually know best how to help or fix the issue. To talk to the seller in order chat, please navigate to My Orders and click on the order in question, afterwards a chat box with the seller will be available.

2. Submit a Client Report

If direct communication doesn’t solve the problem, you can file a Client Report:

• Find the Client Report option located above the Account Credentials box on your order page.

  

• When submitting the report, please:

  • Attach all relevant screenshots or pictures.

  • Describe the issue in detail. Instead of saying “It’s not working,” explain what exactly isn’t working (e.g., “login credentials do not work,” “i need 2FA from the email” etc.).

Once submitted, both the seller and our support staff will receive notifications and will work together to assist you.

3. Open a Support Ticket

If your issue remains unresolved, you can escalate it by opening a Support Ticket on our website:

• Go to the Ticket Support section.

• Select the order in question to link the ticket.

• Provide a detailed description of the problem and attach any helpful screenshots.

Our dedicated support team will prioritize your ticket and work to resolve the issue as quickly as possible.

If you need any help submitting reports or tickets, don’t hesitate to contact our Customer Support directly by opening a ticket or looking up articles in our help center that might help you with your issue.