Due to the nature of digital goods, all sales on GameBoost are final once delivery has occurred. Returns or refunds are not available for change of mind, accidental purchases, or unused products.

In cases where a product is defective, not as described, or becomes unusable through no fault of the buyer (for example, access issues or account bans), customers should first contact the seller to attempt resolution.

If the issue cannot be resolved, customers may contact GameBoost’s 24/7 support for review. Valid defect claims are handled under our standard 14-day warranty period. Customers who have purchased a lifetime warranty are eligible for a refund or replacement at any time if the product becomes unusable or is otherwise defective through no fault of the buyer, subject to verification.

Warranty Coverage

• Account Security: The warranty covers if your account is compromised and it is not your fault. If an account is banned and it is not your fault, with the paid guarantee you would get replacement or store credit in full paid amount.

• Account Accuracy: If the received account does not match the description provided at the time of sale, the seller will provide a replacement account or you will receive store credit in full paid amount.

• Support and Resolution: Our support team is available through our ticket system to offer immediate assistance and resolve any issues promptly.

Warranty Period

• General Warranty: A 14-day warranty is provided for all accounts free of charge, covering any problems encountered within the first two weeks of purchase.

• Lifetime Warranty: Customers now have the option to select a lifetime warranty upon purchase at checkout, providing long-term security and support for their accounts.

Claiming Your Warranty

1. Contact Support: Reach out by opening a ticket as soon as you encounter an issue. If the account you purchased is not as described, do not use the account until we assist you.

2. Provide Details: Share account details and the specific problem. Screenshots or error messages can help expedite the process.

3. Resolution: We will investigate the issue and provide a resolution, which may include a replacement account, account recovery, or a refund.

Accounts

You are eligible for a refund if:

• The account was not delivered within the guaranteed delivery time mentioned in the description.

• Login/Email credentials provided are incorrect.*

• The account is not as described (wrong skin count, wrong level than as described etc.).

• Account was compromised after you've followed GameBoost's Account Usage Policies (claiming ownership of the account by verifying it to your email, changing credentials and enabling 2FA verification if that is possible).

*If there’s an issue about login details, please reach out to the seller in order chat, and do not hesitate to open a ticket or report an issue on our website.

The seller is given 12 hours to investigate and resolve the issue completely before further action is taken.

You are not eligible for a refund if:

• You purchased the account by mistake and it was delivered.

• The purchased account was not as described and you've changed email/password of the account, used the account or played on it (or any other modification).

• The account was compromised due to your actions (please check out our articles that cover Account Usage Terms).

*You may still contact the seller to request a voluntary return, but he is not obliged to do so.

Currency, Items & Top-Ups

You are eligible for a refund if:

• The seller failed to deliver within the guaranteed time.

• The seller didn’t disclose RWT risks that negatively affected your account.

• The seller caused harm to your account (e.g., demotions, penalties etc.).
  
  *Please report such issues to GameBoost immediately.

You are not eligible for a refund if:

• The delivery time has not yet passed.

• You ordered by mistake and the service was delivered.

• The seller was unable to access the account due to external interference.

• You provided incorrect account details and the order was delivered.

• Your account was banned for disclosed risks (e.g. RWT).

• Your account was penalized due to your own actions.

• You transferred the received goods to another account.*

*Avoid making further trades after the transaction is completed.

Game Keys

You are eligible for a refund if:

• The game key has not been revealed, and a valid refund reason is provided and approved by GameBoost.

• The delivered key is not as described (wrong edition, DLC instead of base game, wrong platform, key cannot be activated in your country and it’s displayed that it can be).

• The key is invalid or duplicated.

You are not eligible for a refund if:

• The game key was revealed and redeemed successfully.

• The key works correctly and matches the product description.

• You do not like the game or changed your mind.

• You experience performance, compatibility, or hardware issues.

• The game does not meet your personal expectations.

Requesting Refunds

To request a refund:

1. Contact the seller first. They have an option to refund in Store Credit with which you can purchase something else from our website!

2. Open a ticket if you cannot reach an agreement with the seller.

3. Our team will review the situation and take action accordingly.

Refund Methods

• Store Credit: Refunds are first credited to your GameBoost balance upon order cancellation.

• Original Payment Method: Refunds to original payment methods are available. Contact support for help.

If the order is refunded into Store Credit, funds (minus processing fees) are returned to your GameBoost wallet. You can use this balance for new purchases without extra charges. Learn more about Store Credit & GameBoost Coins here!

If your order is refunded back to payment provider, you will receive the funds to the original payment method within 7 days.

For refunds to your original payment method, contact our support team.