Seller Guide

Written By Bella

Last updated 5 months ago

These rules apply to all sellers and all listings on GameBoost.
They are designed to keep our marketplace fair, safe, and competitive for everyone.

⚠️ Breaking these rules may result in temporary or permanent suspension of your account.

If you sell accounts, please also read: GameBoost Account Seller Rules

Order Delivery

✅ On-Time Delivery:

  • You must deliver orders within the guaranteed delivery time you’ve set.

  • Repeated late deliveries or undelivered orders may result in penalties and your listings being removed.

⏳ If You’re Late or Partially Delivering:

  • Always get the buyer’s approval before delivering late or partially.

  • If you deliver late or partially without approval, the buyer may be entitled to a full refund if they request it.

Prohibited Actions

  • 🚫 Scamming or Fraud: Any attempt to scam buyers will result in a permanent ban.

  • 💬 Outside Communication: All communication must remain in GameBoost’s chat system.

  • 📢 Advertising: You cannot promote other websites, shops, or marketplaces.

  • 💳 External Payments: All payments must go through GameBoost. Outside payment arrangements are strictly forbidden.

  • 🤝 Respect: No insults, harassment, threats, or foul language toward buyers (or other sellers).

Issue Resolution Policy

  • First Response: You must reply to any reported issue within 12 hours. If no reply is received within this time, staff may issue a refund.

  • Full Resolution: Issues must be fully resolved within 24 hours. If they are not, staff may refund depending on the situation — unless you have arranged and agreed on a specific resolution timeframe with the customer.

  • Setting Expectations: Clearly state your availability hours in your profile or listings so buyers know when to expect responses.

  • Communicating Updates: When reviewing an issue, always provide a clear timeframe for updates (e.g., “Reviewing — update in 45 minutes”) and follow up within that timeframe.

  • Non-Compliance: Failure to follow these guidelines may result in refunds or penalties. Repeated issues can lead to further action on your account.

Returns & Refunds

  • Refunds appear as store credit for the buyer.

  • Sellers may issue a refund if the account is already sold or has another valid issue.

  • Always try to offer a replacement before a refund is considered.

Finalizing the Sale

  • After a sale, the order status changes to Processing.

  • Communicate with the buyer through the order chat.

  • Orders auto-complete after 24 hours if the buyer does not respond.

Marketplace Guidelines

  • 🎲 No Random Listings: No lotteries, raffles, or “chance” offers.

  • Original Descriptions: Avoid fully copying other sellers’ descriptions (exceptions: standard smurf account templates).

  • No Fake Pricing: Unrealistically high or misleading pricing is not allowed.

  • Correct Categories: List offers in the correct game and category.

  • No Abusage of Keywords: Wrong or misleading keywords is strictly forbidden.

Seller Requirements

  • Age Limit: You must be 18+ to sell on GameBoost.

  • One Account per Seller: Multiple accounts require permission from GameBoost.

  • No Risky Deliveries: Any delivery method that creates a high risk for the buyer to lose their purchase, or puts their account at risk, is forbidden.

  • Seller Inactivity Rules

    • No activity for 7 consecutive days → All offers will be unlisted.

    • No activity for 14 consecutive days → Account will be suspended.

    • No new offers listed for 7 consecutive days → Account will be suspended.

Improving Your Listings

  • Clear Descriptions: Keep titles and descriptions concise and relevant.

  • No Copyrighted Images: Avoid using copyrighted images from game developers in listings or profile pictures.

If you follow these rules, you’ll not only protect your account but also build trust with buyers which will lead to more sales and better feedback.