Game Key Order Issues

If you experience an issue with your Game Key order, there are several ways to troubleshoot and receive assistance effectively.

Written By Vito

Last updated 2 months ago

Q: I cannot find the key

A: If you are unable to locate the key or activation code for a digital product that you have purchased on our website, make sure you are connected to the correct account.

  • Please head to your orders and find the game key in question.

If you’re still having trouble finding your key, do not hesitate by opening a ticket here. We are available 24/7 and would be happy to assist you anytime!

Q: My key is not delivered

A: Delivery in vast majority of cases should be instant, but if the delivery of your key takes longer than 5 minutes, please contact us by opening a ticket here, we will assist you immediately!

Q: My key is invalid

A: If you've received an error message stating that your activation code is "invalid or duplicated", there are a few potential causes for this issue:

  1. First, make sure that you have entered the code correctly. Double-check for any typos or errors.

  2. Verify that the code is being used on the correct platform it is intended for.

If you are still facing the issue after checking all the above points, please open a ticket here and send us screenshots of the following:

  1. Game key being entered.

  2. Error which you received after redeeming it.

  3. Your account’s Steam Store region.

  4. Your other license and product key activations (Steam)/Library (EA).

⚠️ Keep in mind that screenshots must be unedited and include the taskbar with a visible time and date.

Q: Wrong country/region?

A: If you've received an error message stating that your activation code is "wrong country/region", there are a few potential causes for this issue:

  1. First, make sure that you have entered the code correctly. Double-check for any typos or errors.

  2. Verify that the code is being used on the correct platform it is intended for.

If you are still facing the issue after checking all the above points, please open a ticket here and send us screenshots of the following:

  1. Game key being entered.

  2. Error which you received after redeeming it.

  3. Your account’s Steam Store region.

  4. Your other license and product key activations (Steam)/Library (EA).

⚠️ Keep in mind that screenshots must be unedited and include the taskbar with a visible time and date.

Q: Already Claimed

A: If you have received the error message "already used/duplicate" while attempting to redeem your key, please contact our customer support agents by opening a ticket here and send us screenshots of the following:

  1. Game key being entered.

  2. Error which you received after redeeming it.

  3. Your account’s Steam Store region.

  4. Your other license and product key activations (Steam)/Library (EA).

⚠️ Keep in mind that screenshots must be unedited and include the taskbar with a visible time and date.

Q: I have another issue/Incorrect Game!

A: If you encounter other issues, or have received the incorrect game after redeeming your game key, please contact our customer support agents by opening a ticket here and send us screenshots of the error.

⚠️ Keep in mind that screenshots must be unedited and include the taskbar with a visible time and date.